Monday, December 20, 2010

Verizon and Protecting Their Bottom Line with Prejudice

So I use a Sony Mylo and Skype, which costs me about $160 per year for unlimited world calling, and I've been looking for a new phone that will let me continue using Skype as my main phone service. After much research, I decided to check out the Droid X by Motorola through Verizon. I wanted to purchase the unlimited data/messaging plan (about $35 per month) and use Skype Mobile, as it handles my needs just fine. So I selected the plan and proceeded to try and check out. Guess what? This plan was "not available at this time," which kinda bites. So I proceeded to the chat window with a service rep, and here's the conversation in its entirety:

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Lisa
austinblakecook: Good morning Lisa
Lisa: Hello. Thank you for visiting our chat service. May I help you with your order today?
Lisa: In an effort to better assist you, are you an existing Verizon Wireless customer?
austinblakecook: Yes. I am interested in buying the Droid X, but only with the unlimited data/messaging service, as I pay for a Skype account and will be using that as my continuing phone service. Why is this plan "not available at this time?"
Lisa: I would be happy to assist you with plans.
Lisa: Are you deaf or hearing impaired?
austinblakecook: no
austinblakecook: just thrifty
Lisa: That messaging only plan and data is for the deaf or hearing impaired.
austinblakecook: I am only interested in paying $34.99 per month for the unlimited data/messaging plan - I have and pay for a Skype account which i plan to access through Skype Mobile. I am not interested in a voice plan, as Skype handles all my needs.
austinblakecook: Why is that only for deaf or hearing impaired? That seems rather exclusive.
austinblakecook: I don't think i should be excluded because I don't have an impairment.
austinblakecook: I am financially challenged, for sure. Does that count?
austinblakecook: Who can I talk to about this?
austinblakecook: Hello?
Lisa: The number is 1-800-922-0204.
Lisa: Now that I have provided you with the number to customer care is there anything else I can help you with today?
austinblakecook: Is there no one there that can help me?
austinblakecook: No, thanks. Have a great day.
Lisa: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!

What really gets me is that no matter what way you slice it, the free market seems to want to enslave me. I have very little money, have found what I deem to be a reasonable and affordable way to have a phone line and not be slammed by hidden or incidental charges. The system doesn't seem to want to let me be smart about my choices, and wants to move me into a relationship that is unhealthy for me and my ability to live. I guess I'm stating the patently obvious, but still... ..why punish me for being clever enough to see an opportunity to be free of slavery? Anyways, I'll keep trying, or maybe do one better: design and market a phone that has 3/4g and uses an unlimited data plan to give me what I want - a Skype phone that works for me - forever. Thanks for reading. Don't give up on beating the Kobayashi Maru. Make Kirk smile :)